Acu-Track, Distribution Software
Distribution Software, Acu-Track
> ACU-TRACK II

  • Enhance Efficiency
  • Improve Sales & Performance
  • Cut Costs
  • Optimize Inventory Control

FAQs

  1. What industries use Acu-Track software?
  2. What is the minimum system requirement to operate Acu-Track?
  3. Does Acu-Track operate on Macs?
  4. Do I need advanced computer and internet skills to work with Acu-Track?
  5. How does the web demo work?
  6. What happens after I purchase Acu-Track?
  7. How long do I have to wait until my software is installed?
  8. During the week of training and transition, will normal business be interrupted?
  9. What is included in the monthly software support?
  10. What happens if there is a technical problem with my software or I need help understanding something about one of the features?
  11. What if I have a software problem nights or weekends?
  12. What if I want a CBSI staff member to be on-site when we update inventory for the first time using Acu-Track?
  13. What if I want to add a new user to the software?
  14. What if my computer needs to be upgraded or I get a new computer?
  15. What if my computer crashes?

1) What industries use Acu-Track software?  
Acu-Track is created specifically for distribution and wholesale companies. Special functions included for HVAC supply, plumbing supply, electrical supply, fastener supply, general industrial supply, and janitorial supply.

2) What is the minimum system requirement to operate Acu-Track?
Acu-Track requires minimal PC resources. If you are satisfied with the way your computer currently runs Windows, then it will run Acu-Track just fine.

3) Does Acu-Track operate on Macs?
No. Our software runs on Microsoft Windows systems.

4) Do I need advanced computer and internet skills to work with Acu-Track?
Acu-Track is simple and user-friendly. Only minimal Windows knowledge is required.

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5) How does the web demo work?
Once you contact us for an appointment and we agree upon a time, you will receive an email with instructions and a link to our demonstration computer. At the time of the appointment, you click the link to connect you to our demonstration computer. Once you are connected, we talk over the telephone as you view your screen.

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6) What happens after I purchase Acu-Track?
Once you purchase the software, we spend a week installing the program and training your staff. After that, if you have a problem, our support team is always available to help with any issue that may arise. CBSI is committed to your success. We stand by you the whole way to ensure that you are properly trained on all of the great features of the Acu-Track system.

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7) How long do I have to wait until my software is installed?
This depends on your schedule. Once you purchase Acu-Track, we work out the best time for us to spend a week installing the software and training your staff.

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8) During the week of training and transition, will normal business be interrupted?
No. Business will not be interrupted. The process of converting your software is as follows: Day one, the software is installed and some training begins. At the close of day one, we make a copy of the data to be converted to the new system. That night, we run the conversion software, and on day two, the new data will be installed early in the morning. On the morning of the second day, business will begin with the new Acu-Track software. CBSI staff will remain training and assisting for the remaining four days or as long as you desire.

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9) What is included in the monthly software support?
This cost includes any software updates and enhancements. In addition, there are no limits on phone calls, emails, or internet connection to your server. However, if we need to be on-site, that cost is not included.  

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10) What happens if there is a technical problem with my software or I need help understanding something about one of the features?
Should you encounter a problem or have a question, we are a phone call away. Most questions and problems are handled over the phone, and in some cases, we connect to your server and resolve the problem using a secure internet connection.

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11) What if I have a software problem nights or weekends?
Normal telephone support hours are 8 to 6, Monday through Friday (EST). Email is 24/7. If you require 24/7 telephone support, special arrangements can be made.

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12) What if I want a CBSI staff member to be on-site when we update inventory for the first time using Acu-Track?
Beyond the first week, which is included with your purchase price, on-site support and training are billable at our prevailing daily rate. We are always willing to respond to your needs.

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13) What if I want to add a new user to the software?
If you purchase your new computer from us, it will come with Acu-Track software already loaded. If purchased elsewhere, we can talk you or your local PC support person through the simple installation process.

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14) What if my computer needs to be upgraded or I get a new computer?
We sell HP business-class hardware. Or your local computer hardware support can provide upgrades or new computers.

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15) What if my computer crashes?
Your local PC support company should be able to handle this problem. Please remember, it is important to align your business with competent, local hardware support. We are always available to assist in the event this happens and will be on-site if that becomes necessary.

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Learn more about Acu-Track's advanced features.
Download our brochure or call (803) 765-1128 for a free web demo!

Invest in your future. Invest in your success. Invest in Acu-Track.

Acu-Track Features

-- Sales Order Entry
-- Inventory Management
-- Purchasing
-- Sales Analysis
-- Accounts Receivable
-- Accounts Payable
-- General Ledger
-- PDA Tools
-- Driving Tools
 

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Acu-Track: Distribution and Wholesale Management Software

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